CÔNG TY TNHH EARABLE VIỆT NAM tuyển dụng Customer Experience Executive hạn nộp 23/05/2024

MÔ TẢ CÔNG VIỆC

Propose loyalty programs to increase customer engagement.
PIC to handle customer complaints, to collaborate with other departments to resolve issues.
Monitor customer service channels, including email, phone, chat, and social media, and ensure that responses are timely, professional, and effective.
Monitor incoming customer inquiries (chat, email, call) from all channel ensure that they are recorded in CRM system and timely & accurately respond
Response to customer's query relating to D2C order's
Update customer information regularly to actively contact customers on special occasions (opening, birthdays, events,...) and send wishes/gifts/incentives to them.
Take care of VIP customers ( by project).

QUYỀN LỢI ĐƯỢC HƯỞNG

Opportunity to learn and develop, chance to companion with a potential company
Free lunch at office, free motorbike parking
Working in a young and professional environment.
Staying in a friendly and spiritual space (weekly tea break, weekly sports time and annual holiday).
Creating impactful products for community
Obtaining guidance and awareness of advanced technologies.
Have chance to own company shares after 12 months;
Receiving social insurance according to Vietnamese Government regulations.

YÊU CẦU CÔNG VIỆC

Minimum 4 years work experience in the customer service field.
Strong experience working with E-commerce (Shopify) and digital sales operations, preferably with consumer electronics or technical software field
Good interpersonal skills and ability to build strong client relationships.
To be creative, autonomous, and to be qualitative and quantitative results oriented.
Demonstrate a "can do" attitude and be eager to learn.

CÁCH NỘP HỒ SƠ

Cách 1: Nộp hồ sơ trực tiếp tại văn phòng:

Địa chỉ: Tầng 3, Tháp A, toà Sky City, 88 Láng Hạ, Đống Đa, Hà Nội

Cách 2: Nộp hồ sơ qua email:

Bấm vào nút "Ứng tuyển ngay" để nộp

Customer Experience Executive CÔNG TY TNHH EARABLE VIỆT NAM